THE SERENA Monica Jewelers

Fast Delivery and professional packaging

Our long-standing partnership with UPS FedEx DHL and other carriers around the world lets us offer a range of shipping services. Our warehouse staff are highly trained and will pack your products according to our precise and precise specifications. Your goods are thoroughly checked and properly secured before shipping. We deliver to thousands of customers every day from all over the world. This shows our commitment to be the largest online retailer on earth. Warehouses and distribution centers are located throughout Europe and the USA.

Note: Orders that contain multiple items will have a different processing period for each item.

Before shipping, all ordered items will be thoroughly examined. The majority of orders will be shipped within 48 hours. The delivery time varies between 3-7 days.

Returns

The stock is dynamic and we are unable to fully manage it because of the fact that several parties are involved, which includes our factory and warehouse. Actual stock levels may fluctuate at any moment. It is possible that stocks could be depleted after your order has been processed.

Our policy lasts 30 days. If it's been longer than 30 days since you've purchased your item We're sorry to say that we can't offer you a full exchange or refund.

You are able to return an item in the event that it is not used and is in the same condition the day you received it. The item must be in the original packaging.